Please note that by submitting payment you have confirmed the accuracy of this invoice in its entirety and agree to our Terms & Conditions:

By submitting payment, CLIENT confirms the accuracy of the invoice in its entirety and agrees to the following Terms & Conditions.

1. ACCEPTANCE OF TERMS

By engaging the services of Kustom VisionZ ( DESIGNER ), CLIENT agrees to these Terms & Conditions in full. Submission of payment or signed agreement constitutes full acceptance. No work will begin without this acceptance.

 

2. DESCRIPTION OF SERVICES

DESIGNER will provide CLIENT with apparel customization and/or graphic design services as outlined in the invoice. This includes, but is not limited to, embroidery, screen printing, DTG, and related services.

 

3. PAYMENT & CHARGES 

    •    Advance Payment: All custom apparel projects require full payment prior to production. Orders will not enter the production queue until payment has been received in full.

    •    Shipping Balances: Any remaining balances related to shipping, delivery, customs, or logistics must be paid in full before the finished order is shipped or released to the CLIENT.

    •    Default: Missed or late payments may result in cancellation of the order, suspension of services, withholding of completed goods, or legal action.

 

4. CUSTOMER REVIEW & APPROVAL

- CLIENT will receive proofs/mockups prior to production. 

- Two (2) revisions are included; additional revisions incur extra charges. 

- CLIENT approval (verbal, written, or digital) constitutes final acceptance. Once approved, no further changes are permitted without additional fees. 

- DESIGNER is not responsible for errors (spelling, sizing, placement, etc.) not corrected by CLIENT in the approval process of the official design files.

 

5. PRODUCTION & TURNAROUND

Timeline: Graphic design projects are typically delivered within 14 business days. Custom apparel production ranges from 4-7 weeks (not including weekends/holidays). 

 

- Delays:

 DESIGNER is not liable for delays caused by CLIENT in providing approvals, third-party suppliers, shipping carriers, customs, force majeure events, or other circumstances beyond DESIGNER S control. 

- Rush Orders: Rush production fees apply as outlined in the invoice. Rush fees accelerate production only, not shipping. 

- Group Orders: All bulk/group orders ship to one address only. Partial shipments are not permitted.

 

6. QUALITY & VARIATIONS

Minor differences in sizing, color shade, print placement, or material are normal in custom manufacturing and are not considered defects. Sizing errors due to CLIENT selections are not the responsibility of DESIGNER. CLIENT is expected to use the sizing guide prior to ordering. DESIGNER will only replace defective items resulting from manufacturing errors.

 

7. REFUNDS, CANCELLATIONS & RETURNS 

- All deposits are strictly non-refundable. 

- Once production has commenced, no refunds or cancellations are permitted under any circumstances. 

- CLIENT has 48 hours after receipt of goods to notify DESIGNER of manufacturing defects. Issues reported after 48 hours may not be eligible for replacement. 

- Returns/exchanges are not accepted for sizing, client error, or change-of-mind.

 

 

8. CHARGEBACKS & DISPUTES

CLIENT agrees that all disputes must first be communicated directly to Kustom VisionZ in writing within 48 hours of receiving the order. - Initiating a chargeback with a financial institution without first attempting resolution with Kustom VisionZ constitutes breach of this agreement. Any chargebacks deemed fraudulent will result in immediate suspension of services, reporting to credit bureaus, and/or legal collection actions. CLIENT is responsible for all legal and collection costs incurred in defending or reversing a

chargeback.

 

9. DEFAULT

If CLIENT fails to meet payment obligations or otherwise breaches this Agreement, DESIGNER may: 

- Suspend all work and withhold delivery

- Retain ownership of all artwork, materials, or apparel until payment is received

- Terminate the Agreement 

- Pursue legal remedies, including recovery of damages and fees.

 

10. COPYRIGHT & INTELLECTUAL PROPERTY

CLIENT warrants that all provided designs/logos are legally owned or licensed. CLIENT agrees to indemnify and hold DESIGNER harmless from any claims of infringement. All mockups, drafts, or unused designs remain the sole property of DESIGNER. Final deliverables are licensed for CLIENT use only after full payment. DESIGNER reserves the right to showcase completed work for marketing and portfolio purposes.

 

11. CONFIDENTIALITY

All proprietary information provided by CLIENT shall remain confidential. DESIGNER will not disclose CLIENT information to third parties, except as required to complete the project.

 

12. LIMITATION OF LIABILITY

DESIGNER S liability is strictly limited to the total amount paid by CLIENT for the order. DESIGNER is not responsible for indirect, incidental, or consequential damages (including lost profits, event cancellations, or reputational loss).
 

13. GOVERNING LAW

This Agreement shall be governed by the laws of the State of Maryland. Any disputes shall be resolved exclusively in the courts of Maryland.

 

14. FORCE MAJEURE

Neither party shall be held liable for delays or failure to perform due to causes beyond reasonable control (e.g., natural disasters, shipping delays, strikes, acts of God).

 

15. ENTIRE AGREEMENT

This document represents the entire agreement between CLIENT and DESIGNER, superseding all prior agreements, discussions, or representations.

 

16. SEVERABILITY

If any provision of this Contract is found invalid or unenforceable, the remaining provisions will remain in full effect.

CLIENT ACKNOWLEDGEMENT By checking the following boxes, CLIENT acknowledges they have read, understood, and agreed to the above Terms & Conditions of Kustom VisionZ, LLC.